LYM BOGO Week 2021 FAQ

Love Your Melon BOGO Week
Love Your Melon BOGO Week takes place once a year, where all available products are Buy One, Get One Free. BOGO Week helps us make room to release new products and is the best deal of the year that we offer. Our BOGO Week promotion begins at 12AM CT on Monday, March 15th, 2021 and continues through 11:59 PM CT on Friday, March 19th, 2021. Buy One, Get One will be available on our entire shop and will continue until supplies last.

As a bonus, customers will also have the opportunity for 6 hours of early access! Sign up using the link on the BOGO page. Early Access will begin at 6 PM CT on Sunday, March 14th, 2021. 

Here’s how the promotion works:

1. Place at least two (2) items in your cart. 

2. The lowest priced item(s) will automatically be reduced to $0.
   Example: If you order two (2) $50 sweatshirts and two (2) $30 beanies, you will receive one of the sweatshirts and one of the beanies at no cost.

3. You must have an even number of items in your cart for the automatic Buy One, Get One Free promotion to apply.

Please note: all items purchased during BOGO are final sale.

What is included?
All products you see on our website are included in the promotion! Any inapplicable items will be removed from the website prior to the promotion. We will have over 1,500 products for you to choose from during our BOGO Week and product will be available until they are sold out. 

Do both items have to be the same?
No. You can mix and match as many items as you'd like. The free item(s) will be the lowest priced item(s) in your cart. See the example under "Here's how the promotion works:" section above. 

Can I reserve items by placing them in my cart?
All items are on a first come, first serve basis. Due to the popularity of our annual BOGO Week, items tend to sell out fast due to high demand. Because of this, carts are not reserved.

What if the item I want is out of stock?
Some products sell out faster than anticipated, so we suggest signing up for a restock notification as select items may be restocked throughout BOGO Week. However, we cannot make any guarantees.

Can I use a discount code on BOGO Day?
No. All discount codes will be disabled during the promotional period. However, you can still use Love Your Melon gift cards at checkout.

Can I combine shipping on two or more orders?
No. Once an order has been placed, we cannot combine the order with another, or refund shipping costs if you place multiple orders. 

Is the promotion available to international customers?
Yes! Our promotion is available to international customers as well, but international shipping rates will apply at checkout.

What happens after I place my order?
You will receive a confirmation email and our team will start to put your order together! If you don’t receive a confirmation email within an hour of placing your order, please visit our Contact Us page here so that our team can better assist you.

Please note, it may take up to 5 business days for your order to be shipped out due to the high volume of orders we are expecting through this promotional period. Once your order has been shipped, you will receive an email with tracking information. Please note that some orders will be shipped in separate packages with multiple tracking numbers.

How long does shipping take?
Due to the higher volume of orders expected during our Buy One, Get One period, your  order may take up to 5 business days to ship. 

During BOGO Week, we will only be offering standard shipping methods for domestic and international orders. Expedited shipping will be disabled during the promotional period as we expect a high volume of orders.

Please note that the shipping cost will be calculated at checkout and will depend on the shipping country and the weight of the order.

Last mile delivery for U.S. standard shipping is completed by USPS.

Once my order is placed, can I make any changes?
You may make changes, update your shipping address, or cancel your order from your order confirmation page within 30 minutes of placing your order. After this period, your order is dispatched to our distribution center and changes cannot be made.

If you have made a mistake on your order, we recommend cancelling your order and placing a new order with corrections. Please note that all cancellations are final and we cannot guarantee the items in your original order will still be in stock. 

For shipping address changes, you will have 30 minutes to update your shipping address on your order confirmation page to ensure delivery. 

Can I cancel my order?
Once you place your order, you will receive an order confirmation via email. At this point, you can click on the ‘View My Order Status’ button to cancel your order, if desired. However, you can only cancel your order within 30 minutes of placing.

Please note that all cancellations are final and we cannot guarantee that items in your original order will still be in stock. 

Can I exchange or return items from BOGO?
All items purchased at a discount or during sales promotions such as our BOGO Week period are final sale and cannot be returned or exchanged unless there is a manufacturing defect. If you believe that you have received a product with a manufacturing defect, please visit our customer care page for further assistance.